The Web-ster
Refund Policy
Effective August 27, 2026.
Custom service work
Payment authorizes The Web-ster to begin customer specific research and service work. Because this work is created for one customer and cannot be returned or resold, purchases are final once payment is completed, except for the errors described below.
When a refund is available
The Web-ster will correct an incorrect amount or duplicate charge. If a purchased report is not delivered because of an error by The Web-ster, Richard will first correct the delivery problem and provide the report. If The Web-ster cannot provide the purchased report, the customer will receive a full refund to the original payment method.
What is not refundable
A completed or delivered service is not refundable because the customer changes their mind, disagrees with a finding, chooses not to use the recommendations, or decides not to continue into a larger project. The project credit described in the Purchase Terms is a credit toward qualifying implementation work and is not a cash refund.
Nothing in these policies limits rights that cannot be waived under applicable law or the customer’s card agreement.
Report delivery problems
If a report does not arrive, use The Web-ster contact form. Include the email address used at checkout and the business name. Do not send card numbers or other sensitive payment information. Richard will verify the payment, check the delivery, and provide a corrected link or copy when possible.
Refund timing
When a refund is approved, The Web-ster submits it to the original payment method through Stripe. The customer’s bank or card issuer controls when the credit appears. It commonly takes about 5 to 10 business days.