Privacy Policy

Clear privacy without the legal fog.

Effective August 30, 2026.

Information The Web-ster collects

The Web-ster collects information you choose to provide through an inquiry, guide request, purchase, private workspace, project planner, proposal, onboarding form, or direct communication. This may include your name, email address, business name, website, project interests, answers, and message. Information submitted through a website inquiry is added to The Web-ster’s customer records in HubSpot. Purchase records also include the amount, order status, and payment confirmation needed to fulfill and document the transaction.

Existing legacy starter website records contain the customer’s name, phone number, email address, chosen username when used, and the website content and images the customer chooses to save. Google sign in provides the verified name and email associated with that account. Google also provides a stable account identifier so the same customer can return without The Web-ster storing a Google password or access token. Passwords are protected with a one way verifier and are not copied into HubSpot. Starter website contact details are added to The Web-ster’s customer records in HubSpot so the account, review, and customer relationship can stay connected.

Card details are entered and processed by Stripe. The Web-ster website does not collect or store full card numbers. If you purchase the Business Visibility Audit and Action Plan, The Web-ster also researches public information about your business and online presence.

How the information is used

The information is used to respond to you, prepare and deliver requested work, operate the private customer workspace, create proposals, process and document purchases, provide customer support, prevent fraud, improve the website and services, maintain business records, and comply with legal obligations. A website inquiry does not subscribe you to ongoing marketing email.

Starter website customers are added to The Web-ster’s customer continuity review. A monthly message may be individually researched and prepared for Richard to review when it is genuinely relevant to that customer. This is not an automatic mass mailing list. Customers may ask not to receive these messages at any time.

The owned customer workflow may record when a private report or proposal is opened, when questionnaire progress is saved, and when a workflow milestone is completed. These operational records help The Web-ster continue the correct customer step, prevent duplicate messages, and understand whether requested work was delivered. They do not include the report contents, questionnaire answers, or private link, and private workspace activity is not sent to Google Analytics, Microsoft Clarity, or Metricool.

Unfinished forms and reminders

If you enter a valid email address and begin an inquiry, checkout, questionnaire, proposal, payment, or onboarding step without completing it, The Web-ster may save the stage you reached and the secure page needed to continue. The Web-ster may send up to three service reminders, normally about one hour, twelve hours, and twenty four hours after your last activity. Each reminder concerns only the step you started and includes a way to return to it. The reminders stop when the step is completed. They do not subscribe you to marketing email.

Service providers and sharing

The Web-ster uses service providers that help operate the website and customer workflow, including Sites and Cloudflare for hosting and security, HubSpot for customer records, Stripe for payment processing, Google Workspace for business email and Google Identity Services for optional account sign in, and approved measurement services. Information is shared only as reasonably needed for those providers to perform their services, to complete customer work, to follow the law, or to protect The Web-ster and its customers. The Web-ster does not sell or rent personal information and does not share it for cross context behavioral advertising.

Website measurement and privacy choices

Cloudflare Web Analytics provides a cookie free baseline of visits and page views. Google Analytics, Microsoft Clarity, and Metricool measurement begins only after you accept analytics. HubSpot website measurement follows the same choice. These services may measure page visits, interaction, traffic source, and whether a form was started or completed. When you later identify yourself through an accepted form, HubSpot may associate the consented public page history with your customer record so Richard can understand the path that led to the inquiry. The Web-ster does not intentionally send your form entries, name, email address, message, order number, payment identifier, or private workspace information to these measurement services.

You can decline optional analytics and still use the website. You can reopen Privacy choices from any page and change your selection. The website does not currently respond automatically to a browser Do Not Track signal. The site’s own Privacy choices control optional measurement. Third party services may receive limited technical information when they are active.

Keeping information

The Web-ster keeps information only as long as reasonably necessary to respond, perform the requested service, maintain required business and tax records, prevent fraud, resolve disputes, and enforce agreements. Information that is no longer reasonably needed is deleted or made nonidentifying when practical.

Your choices and requests

You may ask to review, correct, or delete personal information The Web-ster controls by using the contact form. The Web-ster may need to verify the request and may retain information required for completed transactions, security, dispute resolution, or legal obligations.

Children and sensitive information

This website is intended for businesses and adults. It is not directed to children under 13, and The Web-ster does not knowingly collect personal information from children under 13. Do not submit passwords, full card numbers, Social Security numbers, medical information, or other sensitive information through a public form.

Policy changes

If this policy changes, the revised policy will be posted here with a new effective date. A material change will be explained clearly before it applies to information in a way that differs from the promise made when the information was collected.

Provider privacy information

Read the privacy information for Stripe ↗, HubSpot ↗, Google services ↗, Microsoft ↗, Metricool ↗, and Cloudflare ↗.

Purchase Terms · Refund Policy